Last updated: 27/11/2024

1. General Information

• Website Owner: Little Eyes Alien

• Email: little.eyes.alien@gmail.com

2. Use of the Website

• This website is intended for individuals over 18 years of age, or minors with authorization from a legal guardian.

• By making a purchase, you guarantee that the information provided is accurate, complete, and current.

• Use of the website for illegal, fraudulent, or unauthorized purposes is strictly prohibited.

3. Product Information

• 3.1 Product Descriptions: We strive to ensure that product descriptions, images, and specifications are as accurate as possible. However, we cannot guarantee that the color, size, or appearance of the products will be exactly as shown due to variations in screen displays or manufacturing batches.

• 3.2 Availability: All products are subject to availability. If an item is unavailable after an order is placed, we will notify you as soon as possible and proceed with a full refund or alternative solution.

4. Pricing and Currency

• 4.1 Currency: Prices are listed in Euros or USD, unless otherwise stated.

• 4.2 Customs Fees and Duties: Prices do not include applicable customs fees or duties for the destination country. These additional costs are the responsibility of the customer.

• 4.3 Price Changes: We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

5. Payment Methods

• We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, etc.)

  • PayPal

  • Stripe

• Payments are processed through a secure system to protect your financial information. We reserve the right to cancel orders if the payment cannot be processed correctly.

6. Shipping

• 6.1 Shipping Destinations: We ship internationally to most countries. However, some regions may have shipping restrictions.

• 6.2 Shipping Costs: The shipping cost will be calculated during the checkout process and will vary depending on the destination and weight of the package.

• 6.3 Estimated Delivery Times:

  • Domestic Shipping: approximately 3-7 business days.

  • International Shipping: approximately 10-20 business days (sometimes less).

• 6.4 Customs and Duties: Any taxes or customs duties applicable in the destination country are the responsibility of the customer. We are not responsible for delays caused by customs procedures.

• 6.5 Order Tracking: A tracking number will be provided once your order has been shipped.

7. Returns, Exchanges, and Refunds

• 7.1 Return and Exchange Policy: Because our products are printed and manufactured on demand, we do not accept returns or exchanges for reasons related to incorrect size, color, or design selection, or for changes of mind after receiving the order.

• 7.2 Conditions for Claims: If your order has a manufacturing defect, design error, or damage during transport, you must notify us within 7 days of receiving the product. To file a claim, contact us directly via the website chat with:

  • Order number.

  • Clear photos showing the defect, damage, or error in the product.

  • A brief description of the issue.

• 7.3 Claim Processing: Our team will review the case along with the external printing platform to determine whether a replacement or refund is warranted.

• 7.4 Refunds or Replacements: If the claim is approved:

  • Replacement: We will manufacture and ship a new product at no additional cost.

  • Refund: A partial or full refund may be issued, depending on the case.

• 7.5 Customer Errors: We do not accept returns or refunds for personal preferences or mistakes made when placing the order. Please carefully review all details of your order before confirming the purchase.

• 7.6 Claim Timelines and Costs: Claims must be made within 7 days of delivery. We will cover the return shipping costs only if the product is defective or if there was an error attributable to us or the external printing platform.

• 7.7 Custom Products: Custom products, made on demand, cannot be returned or exchanged, except in the cases outlined above.

• 7.8 Product Care: To ensure the durability of your product, please follow the care instructions included on the label. We are not responsible for damage caused by improper washing or use.

8. Intellectual Property

• All content, designs, logos, images, and text on Little Eyes Alien ® are the property of Little Eyes Alien ®. Unauthorized reproduction, distribution, or use of these materials is strictly prohibited without our prior consent.

9. Data Protection and Privacy

• Your personal data will be processed in accordance with our Privacy Policy. We do not share your information with third parties, except as necessary to process your order (e.g., shipping providers).

10. Limited Liability

• We are not responsible for delays, losses, or damages caused by circumstances beyond our control, such as natural disasters, disruptions in transport services, or customs issues. Our maximum liability will be the amount paid by the customer for the products purchased.

11. Changes to the Terms and Conditions

• We reserve the right to update these terms at any time without prior notice. Any changes will be effective immediately upon posting on this page.

12. Governing Law and Jurisdiction

• These Terms and Conditions are governed by the laws of the European Union. In the event of disputes, they will be submitted to the competent courts.

13. Contact

• If you have any questions or need assistance, please contact us through the Contact Form.

Thank you for choosing Little Eyes Alien!